Hi @henri, based on the error message this not something that can be diagnosed in the forum. There may be some specific details in your account that support needs to diagnose with you. Fastly Support is the fastest way to submit a ticket for review.
Thank you for your response. I understand that this issue requires direct support, and I have already submitted a ticket to the Fastly Support team. However, I have not received any updates or responses from them despite following up.
The lack of communication is frustrating, as this issue is impacting our ability to move forward. I would appreciate it if you could help escalate this matter or provide an alternative way to get in touch with the support team for a quicker resolution.
Unfortunately it’s not a ‘bug’, it’s an intentional change in the platform which was made to address some platform abuse that was occurring. Our support team is aware that they are now responsible for assisting customers who need to activate trials, so if they have not responded to your tickets that’s definitely concerning. I’ll poke that team to let them know about this topic.
An update on the situation: based on the information and usage patterns we’re seeing, we’re keeping the abuse mitigations or the Websockets in place for the immediate future. For customers who need access to Websockets in the interim, please contact support@fastly.com