Slow downloads from VIE Datacenter

Network Services
1

Good day. I have a problem downloading files that have not been cached from the VIE data center. Sometimes it manages to download part of the file at normal speed, but after a while the speed drops below 1 MB/s. When the file is cached, it downloads normally. However, when I download from the FRA data center, which is also not cached, the download speed is around 30 MB/s.
For example, I sometimes like to download albums from Bandcamp; there are many files there that have not been cached.

As part of my testing, I’m testing this on two DNS: my ISP, which runs on my FRA datacenter, and from NextDNS, which runs on my VIE. I performed the tests around 7 pm UTC+1.

DNS from my ISP:
Imgur

Headers:

x-bc-host: scruffycentral-76r7
x-cache: MISS, MISS
x-cache-hits: 0, 0
x-robots-tag: noindex
x-served-by: cache-chi-kigq8000037-CHI, cache-fra-etou8220071-FRA
x-timer: S1742579088.583760,VS0,VE789

fastly-debug:

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

NextDNS:
7yTIaiqMYT

Headers:

x-bc-host: scruffycentral-76r7
x-cache: MISS, HIT
x-cache-hits: 0, 0
X-Firefox-Spdy: h2
x-robots-tag: noindex
x-served-by: cache-chi-klot8100055-CHI, cache-vie6322-VIE
x-timer: S1742578117.417722,VS0,VE226

fastly-debug:

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

I am not sure if this is a problem with my connection or if it is a datacenter problem.

2

If you could create a ticket at https://support.fastly.com/ with that Fastly-Debug block, they’ll be able to take it from there. Thanks!

3

OK, I made a ticket #00325196, via email support@fastly.com.

4

Did you get to a resolution with this?
We also experience a similar issue with VIE

5

Hi, I’ve only found two ways to do this

  1. Change the DNS. If the domain has a location-dependent IP, you can easily force a server change by changing the DNS. I use dns.sb, which changes my location from VIE to FRA.
    You can also search for “DNS Propagation” in any search engine to find the domain’s IP and enter it into the hosts file. The only downside to this trick is that if the website uses the same IP worldwide, it won’t work, e.g., Github.

  2. VPN. Probably any VPN network will be suitable, even a free one.