Fastly Community Guidelines

When you join the Fastly Community, you agree to adhere to the rules below. Please read them carefully so you know what you’re agreeing to! Don’t worry, there aren’t too many things to worry about and most of these are simply etiquette.

Friendly reminder to submit all urgent, account-sensitive inquiries as a Support Ticket for tracking purposes.

Be nice!

Do not post personal attacks or harass other users or employees. Racist, sexist, misogynistic, sexual implications, homophobic, and other types of offensive messages will not be tolerated. For everyone’s benefit, please stay on topic. Please refrain from discussing personal matters, abusing any person, company or product, or from posting in a manner unrelated to Fastly products and services. Do not post any information that you do not wish to make public. Any information that you post can be obtained and used by others. You post at your own risk and responsibility.

Keep it confidential.

Because the Fastly Community involves both Fastly customers and employees, we need to ensure that each person’s identity and business interests are protected. It is imperative that all Fastly Community members keep personal information private.

Please do not share personal information such as Account or Service IDs, workspace or corp names, phone numbers, addresses, IP addresses, social security numbers, etc. Also, exposing private business information such as lines of code, logs or information about a recent attack is strictly prohibited. Log or request data and account information should only be shared via direct trouble tickets to our support teams.

Stay productive.

The Fastly Community is primarily designed as a place for Fastly customer, users, fans of Fastly, Fastly employees, and others to help each other and/or learn about Fastly’s offerings, so please keep your comments constructive and relevant to the topic on the forum or thread. Do not hijack other members’ topics for your own agenda.

No discussion surrounding illegal activity.

We do not allow discussions about illegal content and behaviors. This includes distribution of illegal software, such as links, files, apps, etc.

No unsolicited DMs to other members.

No sharing personal information. Private data such as phone numbers, addresses, etc. may not be publicly exchanged.

Breaking any of the rules above may result in you being banned from the Fastly Community.

Important note

Fastly may deem something unacceptable, even if it’s not written in the rules. Tiptoe-ing around any of the above rules will have consequences.

We trust you to make this forum the best Fastly Community ever!