We’re always trying to make it simpler to know what’s happening with the Fastly platform, so on February 12, 2025, look for a brand new Notification Center on your Fastly Control Panel, which you’ll recognize by the 
bell icon at the top of your screen. Now, any time there’s a Service Advisory for planned updates or post-incident notifications, our Escalation Management team will make sure it’s delivered directly to your Control Panel.
Pro tip: There’s even a simple download feature if you want a PDF version of a Service Advisory alert that you can share with team members in email, Slack, or other systems.
Plus, if you’re a Super User, you’ll continue to get an email notification for Service Advisories in addition to the Notification Center alert in your Control Panel. And there’s an upgrade — if you’re a Super User, now when you reply to service advisory emails, a support ticket will automatically be created. Your Escalation Manager will follow up promptly, just like always.
If you’re using our Observability platform and have set up Alerts there, don’t worry: those are staying exactly where they are, distinct from the Notification Center, so you never have to worry about getting confused which alerts are about the Fastly platform, and which alerts you’ve set up about your own services. (And if you’re not using the Fastly Observability tools yet, what are you waiting for?!)
We hope this is one more big step towards making sure every bit of information you need for managing your Fastly services is in one convenient place, accessible through your Fastly Control Panel. And as always, if you’re logged in, you can share your feedback with us with just a click.