According to test domain failure


#1

Good morning guys, this is David based in Tokyo, Japan.

Tried to create a new service, but at this moment when I try to test domain, it will show’Error 503 Backend unavailable, connection timeout’. Please help this issue. how can I success to finish my domain test. Whether have somewhere I did incorrect setting or not?

Thanks in advance.

Best regards

David


#2

That generally happens when the domain isn’t responding to fastly’s request for the page, or, it’s taking too long to respond to fastly and times out.


#3

If have any reason due to I still did not setting IP block list, Override host , Server stale, Force TLS and HSTS, etc. the left column is still off. Request settings is ‘0’. Cache settings is ‘0’also.


#4

Hi David

As nealmp mentioned there’s likely a reason for the error but it will make sense to open a support ticket by emailing to support@fastly.com so we can go into details with you.

Thanks


#5

Hello Justin ,
Thanks for you reply.
Ok, i will try to open a ticket for the issue support.
Thanks in advance
Best regards
David