At Fastly, we’ve developed a dedicated process for listening to customers and turning that feedback into how we build and improve our products. We call it the Voice of the Customer or “VOC” process.
Voice of the Customer helps us take what we hear across conversations, support, and the community and turn it into real product insight. That includes right here in this forum 
If you’re interested in how feedback moves from signal to shipped features, take a look at my blog here — and keep the feedback coming.
Your input directly helps shape what we build next:
